To check the status of your order and track your shipment, follow these steps:
- Check your email inbox for an order confirmation email from noreply@aikidosteel.com.
- In this email, you will find a link to your order status page.
- On this order status page, you can check the status of your order and find a link to track your shipment.
Still need help? Email us with your
order number and
shipping address at
contact@aikidosteel.com.
Our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently.
Once an order is placed, you have a 3-hour window during which you can cancel your order and receive a full refund.
If you are within the 3-hour cancellation window and want to cancel your order, follow these steps:
- Check your email inbox for an order confirmation email from noreply@aikidosteel.com.
- In this email, you will find a link to your order status page.
- On this order status page, you will find a button to cancel your order. This button will only appear 10 minutes after your order is placed.
If 3 hours have passed from the time your order was placed, your order details have already been sent automatically to our fulfillment center for processing and shipping. Therefore, we are unable to change or cancel your order.
Still need help? Email us with your
order number at
contact@aikidosteel.com.
Our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Once an order is placed, we are unable to change the order details, such as the quantity, product type, or shipping address.
However, it may be possible to cancel your order if you are within the 3-hour cancellation window. Please read the above section "Cancel My Order" to check if this is possible for your order.
Still need help? Email us with your
order number and
shipping address at
contact@aikidosteel.com.
My order was delivered but it's missing some items
Orders with more than one item may ship in multiple packages which are each assigned their own tracking number. To check if your order was shipped out in multiple packages, follow these steps:
- Check your email inbox for an order confirmation email from noreply@aikidosteel.com.
- In this email, you will find a link to your order status page.
- On this order status page, you will see more than one tracking link if your order was shipped out in multiple packages.
- Confirm the shipping status of each package by clicking each of the tracking links.
Still need help? Email us with your
order number and
shipping address at
contact@aikidosteel.com.
Discount codes can be entered at the
final step in the checkout process. Only one discount code or promotional offer can be applied to a single order.
Still need help? Email us with your
order number at
contact@aikidosteel.com.
To track your shipment, follow these steps:
- Check your email inbox for an order confirmation email from noreply@aikidosteel.com.
- In this email, you will find a link to your order status page.
- On this order status page, you will be able to check the status of your order and track your shipment.
Still need help? Email us with your
order number and
shipping address at
contact@aikidosteel.com.
To view your order status, check your email inbox for an order confirmation email from noreply@aikidosteel.com. In this email, you will find a link to your order status page.
Still need help? Email us with your
order number at
contact@aikidosteel.com.
Our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently.
Once an order is placed, you have a 3-hour window during which you can cancel your order and receive a full refund.
If you are within the 3-hour cancellation window and want to cancel your order, follow these steps:
- Check your email inbox for an order confirmation email from noreply@aikidosteel.com.
- In this email, you will find a link to your order status page.
- On this order status page, you will find a button to cancel your order. This button will only appear 10 minutes after your order is placed.
If 3 hours have passed from the time your order was placed, your order details have already been sent automatically to our fulfillment center for processing and shipping. Therefore, we are unable to change or cancel your order.
Still need help? Email us with your
order number at
contact@aikidosteel.com.
Our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Once an order is placed, we are unable to change the order details, such as the quantity, product type, or shipping address.
However, it may be possible to cancel your order if you are within the 3-hour cancellation window. Please read the above section "Cancel My Order" to check if this is possible for your order.
Still need help? Email us with your
order number and
shipping address at
contact@aikidosteel.com.
Our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Once an order is placed, we are unable to change the order details, such as the shipping address.
However, it may be possible to cancel your order if you are within the 3-hour cancellation window. Please read the above section "Cancel My Order" to check if this is possible for your order.
Still need help? Email us with your
order number and
shipping address at
contact@aikidosteel.com.
To check the status of your order and track your shipment, follow these steps:
- Check your email inbox for an order confirmation email from noreply@aikidosteel.com.
- In this email, you will find a link to your order status page.
- On this order status page, you can check the status of your order and find a link to track your shipment.
Still need help? Email us with your
order number and
shipping address at
contact@aikidosteel.com.
Find a Missing Package that Shows as Delivered
If your tracking information shows that your package was delivered but you can't find it, please:
- Verify the shipping address on your order confirmation email
- Look for a notice of attempted delivery
- Look around the delivery location for your package
- See if someone else accepted the delivery (roommates, family members, front desk, etc.)
If you still cannot find your package, please reach out to our shipping providers:
- USPS: 1-800-275-8777
- FedEx: 1-800-463-3339
Still need help? Email us with your
order number and
shipping address at
contact@aikidosteel.com.
My order was delivered but it's missing some items
Orders with more than one item may ship in multiple packages which are each assigned their own tracking number. To check if your order was shipped out in multiple packages, follow these steps:
- Check your email inbox for an order confirmation email from noreply@aikidosteel.com.
- In this email, you will find a link to your order status page.
- On this order status page, you will see more than one tracking link if your order was shipped out in multiple packages.
- Confirm the shipping status of each package by clicking each of the tracking links.
Still need help? Email us with your
order number and
shipping address at
contact@aikidosteel.com.
We offer
Free Express Shipping throughout the USA on all our products. In most cases, you can expect delivery within
2-5 business days. In very rare circumstances, your order could take up to 7 business days to be delivered.
Please note:
- Aikido Steel is not responsible for any shipping carrier delays.
- Shipping time does not include Saturdays, Sundays, or Holidays.
Still need help? Email us at
contact@aikidosteel.com.
We’re proud of our products and want you to love them as much as we do. If you’re not completely satisfied with your Aikido purchase, you can return it for free for a full refund within 14 days of delivery. Please send an email to our Customer Excellence Team with your
order number at
contact@aikidosteel.com.
We’re proud of our products and want you to love them as much as we do. If you’re not completely satisfied with your Aikido purchase, you can return it for free for a full refund within 14 days of delivery. Please send an email to our Customer Excellence Team with your
order number at
contact@aikidosteel.com.
Damaged or Incorrect Items
If your items arrived damaged or incorrect, we will do everything possible to make the situation right.
Please ensure:
- The email request is made within 14 days of delivery
- The items must have been originally purchased on AikidoSteel.com
- The items haven't been used in any way
Please email our Customer Excellence Team at
contact@aikidosteel.com and include:
- Your order number - To get your order number, check the order confirmation email you received after placing your order.
- High-resolution pictures of the damaged or incorrect product
Still need help? Email us with your
order number at
contact@aikidosteel.com.
Discount codes can be entered at the
final step in the checkout process. Only one discount code or promotional offer can be applied to a single order.
Still need help? Email us with your
order number at
contact@aikidosteel.com.
Once an order has been placed on our site, we are unable to change the payment method associated with the order.
Still need help? Email us with your
order number at
contact@aikidosteel.com.
If your payment was declined, please ensure you correctly entered the card number, expiry date, security code, and billing address associated with your credit/debit card. Also, ensure your credit/debit card is not expired and your credit card has enough available credit. We currently support all Visa, MasterCard, and American Express enabled credit/debit cards.
Alternatively, you can try using our other payment methods at checkout: PayPal, Apple Pay, and Google Pay.
Still need help? Email us at
contact@aikidosteel.com.
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