We're in This Together.
Our team is working hard to navigate COVID-19 and get your orders to you. Read below to learn how we’re supporting our customers and our team members during this extraordinary time.
COVID-19 Shipping Updates
Due to disruptions in US and international postal services, customers who placed an order between April 1 and June 5 may experience unusual and lengthy delays in the delivery of their order. Our team is aware of these issues and we appreciate your understanding and patience as we deal with the challenges of these extraordinary times. We ask that you continue to be patient as your order makes its way to your delivery address.
Please visit your order status page to track your shipment.
If you have any questions about your order status or are experiencing delays, please send us an email at email@example.com, and we will do our best to assist you.
As our team navigates the unique challenges posed by the COVID-19 pandemic, we will continue to communicate and provide you with regular updates on our shipping and delivery times. All updates will be posted here:
July 31, 2020 Update - Orders placed between April 1 and June 5 continue to experience delays. Current delivery dates are 6-8 weeks from the date of shipment. Please contact us at firstname.lastname@example.org if this time has passed and you have yet to receive your order.
July 15, 2020 Update - Orders placed between April 1 and June 5 continue to experience delays. Current delivery dates are 6-8 weeks from the date of shipment. Please contact us at email@example.com if this time has passed and you have yet to receive your order.
June 30, 2020 Update - Orders placed between April 1 and June 5 continue to experience delays. Current delivery dates are 6-8 weeks from the date of shipment. Social distancing measures, coupled with a large backlog of packages, is causing additional delays at US Customs facilities. If you have yet to receive your order, please contact us at firstname.lastname@example.org and we will do our best to help you.
June 15, 2020 Update - Our logistics partners (SF Express and PostNL) continue to experience shipping delays for orders placed between April 1 and June 5. As of June 5, we have moved our entire shipping and fulfillment operations from China to the USA. Any order placed after June 5 will be delivered with our Free 3-day Shipping service through FedEx, USPS, or a local shipping carrier in your area.
May 29, 2020 Update - Orders are being processed within 1 business day of being placed. We continue to experience extraordinary shipping delays. Your package may take 6-8 weeks to arrive at your location from the date of shipment. We apologize for this delay and sincerely appreciate your patience as we work to improve our logistics situation going forward.
Delivering to you Faster - Starting June 5, 2020
The Aikido team has learned many hard lessons during the pandemic. In particular, the poor delivery times and resulting poor customer experience has led us to re-think our shipping and fulfillment operations. While shipping directly from our international suppliers to our customers worked well under normal conditions, we anticipate that global supply chains will be fraught with uncertainty for the next couple of years.
For this reason, Aikido is pleased to announce that as of June 5, our products will be warehoused in USA-based fulfillment centers, in order to provide our customers with free 3 business day delivery to anywhere in the USA. This means that we will be able to provide a better shipping experience, including guaranteed delivery times and more predictability for our customers.
Taking care of our employees so they can serve you better
Supporting our employees during these unprecedented times is critical to providing you with the service you need and expect. As COVID-19 has spread, Aikido has taken various steps to protect the physical well-being of our employees so that they are in a position to care for themselves and their families, while also supporting our customers. Our Customer Excellence team members are working extremely hard to face the challenges of the pandemic head-on as we deal with extraordinary volumes and shipping delays. We greatly appreciate your patience and understanding as we work through this together. The commitments we have made to support and care for our employees will ensure that we are ready and equipped to also support our customers during these uncertain times.